Shipping & Delivery

DOMESTIC SHIPPING 

All Hong Kong orders are usually processed within 1 week and shipped via DHL 1 Day Priority Mail / Shun Fung Express. Once your order has been shipped, you will receive an email with your parcel tracking number. For additional questions about shipping or to request overnight shipping, please email us at info@theskiproject.co  

INTERNATIONAL SHIPPING

Orders placed will usually be processed and shipped within 1 week. We ship via DHL or Hong Kong Post for international orders. Once your order has been shipped, you will receive an email with your parcel tracking number. It generally takes 5-7 business days to be delivered. Please note, we have no control over DHL / Hong Kong Post shipment or customs delays. Such delays can prolong delivery time up to 30 business days and you should contact DHL / Hong Kong Post for further information. The Ski Project is not responsible for customs fees and/or duties.

PROCESSING TIME

Orders are typically shipped within 1 week, but can take up to 2 weeks to ship. Orders placed Friday to Sunday will be processed the next Monday.

POSSIBLE DELAYS

We do our best to ensure the timely delivery of all orders. When selecting our DHL 2-3 Day Priority Mail, or international shipping options, please bear in mind that we are only provided with an estimated delivery date from our carriers. On a rare occasion, these packages can arrive outside of the estimated time frame.

TRACKING MY ORDER

As soon as your item(s) is(are) shipped, you will receive an email with a tracking number that you can use to track the status of your order. If you want to change the address or have a question about the whereabouts, please first contact the shipping carrier directly as we do not control packages once they leave our shipping center.  Please have your tracking number ready.

LOCATIONS THAT WE SHIP TO:

ASIA: Bahrain, Bhutan, Brunei, Cambodia, China, Hong Kong SAR China, India, Indonesia, Israel, Japan, Jordan, Kazakhstan, Laos, Lebanon, Macao SAR China, Malaysia, Maldives, Mongolia, Myanmar (Burma), Nepal, Oman, Pakistan, Philippines, Qatar, Russia, Saudi Arabia, Singapore, South Korea, Taiwan, Thailand, Turkmenistan, United Arab Emirates, Vietnam, Yemen
REST OF WORLD: Åland Islands, Albania, Andorra, Armenia, Austria, Belarus, Belgium, Bosnia & Herzegovina, Bouvet Island, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Guadeloupe, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Mayotte, Moldova, Monaco, Montenegro, Netherlands, North Macedonia, Norway, Poland, Portugal, Réunion, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Svalbard & Jan Mayen, Sweden, Switzerland, Turkey, Ukraine, United Kingdom, Vatican City, Argentina, Bolivia, Brazil, Caribbean Netherlands, Chile, Colombia, Ecuador, Falkland Islands, French Guiana, Guyana, Netherlands Antilles, Paraguay, Peru, Suriname, Uruguay, Venezuela, Australia, Cook Islands, Fiji, New Zealand, Canada, United States of America